Return and Refund Policy
E-Books, online training or other customized products may not be returned for refund or exchange under any circumstances.
Please note that The University does not permit the return of or offer refunds for the following products:
1. Electronic software downloads (E-Books, ISP & Study Guides)
2. Any online class or training program.
The university offers a Registration Protection Plus plan at time of purchase. Attendees simply choose to pay a Registration Protection fee during the registration process to protect their purchase against a last-minute emergency. If the registrant is unable to attend due to any reason covered in the policy, they are reimbursed in full by Philadelphia Insurance.
Membership cancelations are subject to proration and a $15.00 administrative fee
Exam cancelations are subject to a $15.00 administrative fee
Secure EBooks Content & Property
Any eBook protected with Secure-eBook, and its content, remains the property of the University who already owns the eBook’s content. Protecting an eBook with Secure-eBook and the University does not grant any rights or privileges to the student on the eBook and its content.
Hard copies are never released to the Student to ensure only the most accurate books are in circulation and to protect the content and ADCA students, members, and affiliates from illegal reproduction and distribution.
Student Code of Conduct
Please refer to our Student Code of Conduct, for information on how the University expects it’s students to maintain appropriate conduct.
Copyright and Limited License from the University
(a) resell, lease, transfer, lend, timeshare, syndicate or commercially use of the Sites, Site Materials or the Services;
(b) decompile, reverse engineer, disassemble or otherwise attempt to derive any source code from the Sites, or the Site Materials or the Services;
(c) distribute, publicly perform or public display the Sites, the Site Materials or the Services;
(d) modify, adapt, translate, or create any derivative works of the Sites, the Site Materials, the Services or any portion thereof;
(e) use any data mining, crawlers, spiders, robots or similar data gathering or extraction methods;
(f) download, index or in any non-transitory manner store or cache any portion of the Sites, the Site Materials, the Services or any information contained therein, except as expressly permitted on the Sites;
(g) remove, deface, obscure, or alter any copyright, trademark or other proprietary rights notices affixed to or provided in connection with the Sites, the Site Materials or any Services;
(h) create or attempt to create a substitute or similar service or product through the use of or access to the Sites, the Services or any proprietary information related thereto; or
(i) use the Sites, the Site Materials or the Services other than for its intended purpose.
Repeat Infringer Policy
A provider of content subject to a claim of infringement may make a counter notification. To file a counter notification with us, please provide the Designated Agent a written communication containing the following:
(a) A physical or electronic signature.
(b) Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
(c) A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
(d) Your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your postal address is located, and that you will accept service of process from the Complaining Party who submitted the infringement notification or his, her or its principal or agent.
Upon receipt of such counter notification, the University will promptly provide the Complaining Party that provided the notice of claimed infringement with a copy of the counter notification, and inform that person or entity that the University will replace the removed material or cease disabling access to it in 10 business days. The University will replace the removed material and cease disabling access to it between 10 and 14, business days following receipt of the counter notice, unless our Designated Agent first receives notice from or on behalf of the copyright owner that such person or entity has filed an action seeking a court order to restrain the subscriber from engaging in infringing activity relating to the material on our Site(s).
All logos and any other product or service name or slogan contained in the Sites are trademarks of the University or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the express prior written permission of the University or the applicable trademark holder. You may not use any metatags or any other “hidden text” utilizing “University of Phoenix” or any other name, trademark or product or service name of the University without our express prior written permission. In addition, the look and feel of the Sites, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of the University and may not be copied, imitated or used, in whole or in part, without our express prior written permission. All other trademarks, service marks, logos, and product names published on the Sites are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, and supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by the University.
You are granted a limited, non-exclusive right to create a text hyperlink to publicly available Sites for noncommercial purposes, provided such link does not portray the University or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner or light, and provided further that the linking site does not contain any adult or illegal material or any material that is, in the University’s sole opinion, offensive, harassing or otherwise objectionable. This limited right may be revoked at any time.
You may not use the University logo or other proprietary graphic of the University to link to the Sites without the express prior written permission of the University. Further, you may not use, frame or utilize framing techniques to enclose any University trademark, logo or other proprietary information, including the images found at the Sites, the content of any text or the layout/design of any page or form contained on a page on the Sites without the University’s express prior written permission. Except as expressly stated above, you are not conveyed any right or license by implication, usage, custom, estoppels, or otherwise in or under any patent, trademark, copyright or proprietary right of the University or any third party.
Third Party Content and Applications
In addition to official pages on the Sites containing the content of the University in support of the University’s mission or related administrative business, our Sites may include third party content on the Sites and may provide links to Web pages and content of third parties (collectively the “Third Party Content”) as a service to those interested in this information, including content and views of various individuals such as students, faculty, alumni or members of the public. The views expressed in such Third Party Content should not be construed as representing the views of the University. In addition, the Sites may include certain applications, features, programs and services provided by third parties (the “Third Party Applications”). The University does not monitor Third Party Content or Third Party Applications and can make no guarantee as to the accuracy or completeness of such Third Party Content or Third Party Applications.
The University is not responsible or liable in any manner for any Third Party Content or Third Party Applications, or for any loss, liability, harm or damages of any sort incurred as the result of your use thereof or access thereto, and makes no representations or warranties in connection with any Third Party Content or Third Party Applications, which at all times and in each instance is provided “as is”. Third Party Applications may be subject to additional terms and conditions or agreements between you and the provider of such Third Party Applications as may be provided to you in connection therewith, and you agree to fully comply with all such additional terms, conditions and agreements. Users use such Third Party Content and Third Party Applications at their own risk.
Third Party Products, Services, Advertisements and Promotions
The University may provide information about or links to third party products or services on the Sites or may run third party advertisements or promotions on the Sites. Your business dealings or correspondence with, or participation in promotions of, such third parties, and any terms, conditions, warranties or representations associated with such dealings or promotions are solely between you and such third party. The University is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or promotions or as the result of the presence of such non-University advertisers or third party information on the Sites.
User Content and Conduct
The Sites or the Services may include public or restricted access discussion forums, or other interactive areas or services (“Interactive Areas”), including chat rooms or message boards, online hosting or storage services, or other areas or services in which you or other users create, post or store any content, messages, materials, data, information, text, music, sound, photos, video, graphics, code or other items or materials on the Sites (“User Content”). Interactive Areas are provided “as is”. You are solely responsible for your use of such Interactive Areas and use them at your own risk.
If you post User Content, you agree that your User Content will be accessible and viewed by others. You agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Sites any of the following:
(a) User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
(b) User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the U.S. Securities and Exchange Commission or any rules of a securities exchange such as the New York Stock Exchange, the American Stock Exchange or the NASDAQ;
(c) User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and reproduce such User Content;
(d) User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
(e) Any unauthorized commercial use such as, but not limited to, engaging in unsolicited promotions, political campaigning, advertising, or solicitations, hyper linking off of the Sites, or collecting names and emails addresses for the purpose of sending unsolicited emails;
(f) Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
(g) Viruses, corrupted data or other harmful, disruptive or destructive files; and
(h) User Content that, in the sole judgment of the University, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Sites, or which may expose the University or its users to any harm or liability of any type.
You further agree not to access or attempt to access any Interactive Areas which you are not authorized to access or to provide or facilitate access to any nonpublic Interactive Area by any unauthorized user.
(a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content to the Sites and license such User Content to the University and its affiliates as herein provided;
(b) the User Content is accurate and not misleading; and
Representations; Registration Data; Account Security
In consideration of your use of any of the Sites and the Services, you represent you are of legal age to form a binding contract. In consideration of your use of any of the Sites and Services, you agree to:
(a) provide accurate, current and complete information about you as may be prompted by any registration forms on the Sites (“Registration Data”);
(b) maintain and be solely responsible for the security of your password and identification;
(c) maintain and promptly update the Registration Data, and any other information you provide to the University, to keep it accurate, current and complete; and
(d) accept all risks of unauthorized access to the Registration Data and any other information you provide to the University.
Submissions Relating to Site(s) or Services You acknowledge and agree that, except for User Content submitted in an Interactive Area, any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials, images or other information regarding the Sites, the Services or the University provided by you by participating in surveys hosted by the University, or any third party vendors, on the Sites or related to the Sites, in the form of email, or any other submissions to the University, or any postings on the Sites, are non-confidential and shall be the sole property of the University, and that upon submission of such materials to the University you thereby assign without additional consideration all right, title or interest you may hold in such materials to the University. The University shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
Any software and all underlying information and technology downloaded or viewed from this Sites or in connection with the Services (collectively the “Software or Technical Data”) by you may be subject to U.S. export controls, including the Export Administration Act (50 U.S.C. Appx. §§ 2401 et seq.) and the Export Administration Regulations (50 C.F.R. Parts 730-774), and may be subject to export or import regulations in other countries. You are solely responsible for complying with all trade regulations and laws, both foreign and domestic, in your use and viewing of the Sites and Services, including without limitation, the Software or Technical Data. Except as authorized by law, you agree and warrant not to export or re-export the Software or Technical Data to any county, or to any person, entity, or end-user subject to U.S. export controls, including without limitation persons or entities listed on the U.S. Department of Commerce Bureau of Export Administration’s Denied Parties List and the U.S. Department of Treasury’s Specially Designated Nationals. You further represent and warrant that no U.S. federal agency has suspended, revoked, or denied your export privileges.
Financial Material Disclosure
The Sites, and any documents issued by the University and available through the Sites, may contain statements which constitute forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995, as amended. Those statements can be identified by the use of words such as “believe,” “expect,” “plan,” “may,” “will,” “should,” “anticipate” or similar statements or the negative of these words. Forward-looking statements include, without limitation, statements made as to future operations, costs, capital expenditures, cash flow, improvements in infrastructure, distribution and replenishment systems and operating efficiencies, sales and earnings estimates or trends and expansion plans and projections. These forward-looking statements are based on our current expectations. Known and unknown internal and external risks and uncertainties may cause the actual results to be materially different from those expressed in or implied by the forward-looking statements.
Press Releases. The information contained within press releases issued by the University should not be deemed accurate or current except as of the date the release is posted. The University has the intention of updating, and specifically disclaims any duty to update, the information in the press releases. To the extent any information therein is forward-looking, it is intended to fit within the safe harbor for forward-looking statements, and is subject to material risk.
Third Party Financial Information. The University may provide links to third party Web sites or services that contain financial or investment information about the University. As with all third party Web sites, Third Party Content and Third Party Applications, access to such Web sites and the information contained therein is provided as a convenience. The University monitors or has control over the content of third parties’ statements or Web sites. Accordingly, the University do not endorse, confirm or adopt these Web sites or any information contained therein, including, without limitation, analyst’s reports and stock quotes in any way relating to the University, any third party or otherwise. The University makes any representations or warranties whatsoever regarding the accuracy or completeness of the content, information, or opinions of third-party Web sites or other third-party information that is identified on the Sites. Users visit these Web sites and use the information contained therein at their own risk.
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY THE UNIVERSITY, THE SITES, THE SITE MATERIALS CONTAINED THEREIN, THE SERVICES, GOOGLE APPS, AND ALL CONTENT MADE AVAILABLE ON, CONTAINED IN, OR ACCCESSED THROUGH THE SITES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE UNIVERSITY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT AND MATERIALS IN THE SITES. THE UNIVERSITY DO NOT REPRESENT OR WARRANT THAT THE CONTENT AND MATERIALS ON THE SITES OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. THE UNIVERSITY DO NOT REPRESENT OR WARRANT THAT THE SITES OR THEIR HOST SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
THE UNIVERSITY IS RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT OR IMAGERY. WHILE THE UNIVERSITY ATTEMPT TO MAKE YOUR ACCESS AND USE OF THE SITES AND THE SERVICES SAFE, THE UNIVERSITY CANNOT AND DO NOT REPRESENT OR WARRANT THAT THE SITES OR THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THEREFORE, YOU SHOULD USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOAD.
The University each reserve the right to change or delete any and all Materials or Content contained in the Sites and any Services offered through the Sites at any time without notice. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, and supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by the University.
Limitation of Liability
IN NO EVENT SHALL THE UNIVERSITY, THEIR DIRECTORS, AFFILATES, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE SITES, THE SERVICES, THE GOOGLE APPS, THE INTERACTIVE AREAS, OR THE MATERIALS, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM THE UNIVERSITY, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO THE UNIVERSITY’S RECORDS, PROGRAMS OR SERVICES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE UNIVERSITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SITES EXCEED ANY COMPENSATION YOU PAY, IF ANY, TO THE UNIVERSITY FOR ACCESS TO OR USE OF THE SITES. IF YOU ARE A STUDENT, YOU ACKNOWLEDGE THAT NO PORTION OF YOUR TUITION SHALL BE CONSIDERED COMPENSATION PAID FOR ACCESS TO OR USE OF THOSE SITES ACCESSIBLE TO STUDENTS AS PART OF THEIR PROGRAM OR COURSE OF STUDY.
Applicable Law and Venue
Questions & Contact Information
Questions or comments about the Sites may be directed to the University at http://www.dentalcoders.com/contactus.asp
Sales to End Users Only
The University sells and ships products to end user customers only. You may not purchase for resale. The University reserves the right to refuse or cancel your order if The University suspects you are purchasing for resale.
Electronic Software Downloads
If you have a University account, you can select downloadable software products for purchase at the University. At the time of checkout, The University will obtain an authorization from the credit card you have provided the University Store. Once The University receives the credit card authorization, The University will email you a link so you can begin downloading your software.
If the transmission is interrupted in any way during download, you can use your The University Store account and password to begin the downloading process again. Once you complete your download, The University will send you an email acknowledgment of your purchase.
If your credit card company does not provide The University with a prompt authorization to charge your card, The University will send you instructions for completing your purchase.
Please read the product information for Electronic Software Downloads and The University’s return and refund policy carefully, as software download purchases are non-refundable.
The University will charge sales tax for downloaded software purchases if local law in the jurisdiction where you reside requires The University to do so.
The University allows you to make your purchases using any of the payment methods described below. You even can combine more than one payment method for a single purchase. Please read carefully our policies with respect to payment methods before you place your order.
Credit, Debit, and Check Cards
Whether you order online or phone in your order to The University, you may pay by credit, debit, or check card. When you provide The University with your card information, The University will obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block on your available credit while the pre-approval remains in place. The University will not bill your credit card or process a transaction under your debit or check card until your order ships.
The University accepts American Express, Discover, MasterCard, and Visa credit, debit, or check cards associated with a billing address within the United States and most United States territories.
Debit cards and check cards have daily spending limits that may substantially delay the processing of your order.
The University Store requires the credit, debit, or check card security code for your card for any telephone or online purchase to protect against the unauthorized use of your credit card by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover).
In addition to the price of your purchases, The University will charge you sales only if you reside in the state of Arizona.
Other Terms and Conditions
The University is not responsible for typographical errors. The University reserves the right to cancel any order you have placed if there was a typographical error on the University concerning the pricing or availability of any item you ordered when you placed the order.
The University reserves the right to change the terms and conditions of sale at the University at any time.
The University may make changes to any products or services offered at the University, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the University with respect to products and services may be out of date, and The University makes no commitment to update the information provided at the University with respect to such products and services.
The University reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the University, or to any portion of the University, for any reason; (2) to modify or change the University, or any portion of the University, and any applicable policies or terms; and (3) to interrupt the operation of the University, or any portion of the University, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
To the extent permitted by law, all sales at the University are governed by Arizona law, without giving effect to its conflict of law provisions.
No University employee or agent has the authority to vary any of the University policies or the terms and conditions governing any sale.
If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.
The University’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by The University of any provision or any right it has to enforce these policies, nor shall any course of conduct between The University and you or any other party be deemed to modify any provision of these policies.
These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.